Enhancing security with a tactical implementation of MFA

End of year was fast approaching. However, we had a few tactical projects requiring execution. One such project was the implementation of multi-factor-authentication (MFA) for all users.

Although straightforward on the surface, any such project has complexities. For example, different user groups had different login requirements. Some clients had emphasised ease of login, and client admins had grown accustomed to creating shared logins.

Then, there were prior members who still needed account access as well as validation assumed because the user was on a client (company) network. In all, we had to consider a broad set of use cases in short shrift to meet deadlines. 

Approach

Given the tactical nature, as well as the breadth of impact (every user of every client), we wanted our ducks in a row. We therefore dove right into requirements, and then flows. These were used to align and plan, as well as capture any missing requirements.

After parsing out different user groups and scenarios, we were able to focus on the member experience portion of the project. By working from the existing Design System, I iterated through prototypes quickly, which forced meaningful conversation.

Results

Leveraging user-flows as tools for simplification, we were quickly able to build a set of requirements, parse work efforts and launch. My role within the wider group was to shepherd the flows and iterate through design quicky for our team. Moreover, as a cross-functional team pulled in to solve a complex problem, we had fun.

Activities

• Requirements gathering
• Requirements analysis
• Workshop facilitation
• Concept design
• UI Design
• Prototyping

Work samples